At Nerava, we aim to provide quality products that are useful and reliable. If you face any issues with your order, we’re here to help.
1. Returns Eligibility
We accept returns only under the following conditions:
- The product is damaged during delivery
- You received the wrong item
To be eligible for a return:
- The item must be unused and in its original condition
- Return request must be raised within 48 hours of delivery
2. Non-Returnable Items
We do not accept returns for:
- Used or damaged items (not caused during delivery)
- Minor variations in color or design
- Custom-made or personalized products
3. Custom & Prototyping Orders
- Custom-built or prototyping orders are non-returnable and non-refundable once production has started
- Any specifications or requirements will be confirmed before processing
4. Return Process
To initiate a return:
- Contact us at infonerava@gmail.com
- Share:
- Order details
- Clear photos of the issue
Our team will review and respond within 24-48 hours
5. Refunds
- Approved refunds will be processed within 5-7 business days
- Refund will be issued to the original payment method
6. Replacement (if applicable)
In case of damaged or incorrect items:
- We may offer a replacement instead of a refund, depending on availability
7. Shipping for Returns
- If the return is approved due to our error (damaged/wrong item), we will cover the return shipping
- In other cases, return shipping may be borne by the customer
8. Contact Us
For any return or refund queries:
infonerava@gmail.com