Welcome to Nerava. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.
1. General
This website is operated by Nerava. Throughout the site, the terms “we”, “us”, and “our” refer to Nerava.
By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by these Terms & Conditions.
2. Products & Services
- We offer household, decorative, and utility products designed for everyday use.
- We may also provide prototyping and custom-built product services based on customer requirements.
- All products are subject to availability.
- We reserve the right to limit quantities or discontinue products at any time.
3. Pricing & Payments
- All prices are listed in INR (₹) and are subject to change without notice.
- We reserve the right to correct pricing errors.
- Payments must be made through approved payment methods available on our website.
- Orders will be processed only after successful payment confirmation.
4. Orders & Cancellation
- We reserve the right to accept or reject any order at our discretion.
- Orders may be canceled if:
- Product is unavailable
- Payment issues occur
- Incorrect pricing is displayed
- Customers may request cancellation before the order is shipped.
5. Shipping & Delivery
- Orders are processed within 1-3 business days.
- Delivery timelines depend on location and courier services.
- Delays caused by logistics partners or unforeseen circumstances are not under our control.
6. Returns & Refunds
- Returns are accepted only in case of:
- Damaged product
- Wrong item delivered
- Customers must notify us within 48 hours of delivery.
- Refunds (if applicable) will be processed after verification.
7. Custom Orders
- Custom-built or prototyping orders may require additional time.
- Such orders may not be eligible for cancellation or return once production has started.
- Specific terms may be communicated before order confirmation.
8. User Responsibilities
By using this website, you agree:
- Not to misuse the website
- Not to engage in fraudulent or unlawful activities
- Not to interfere with the website’s functionality
9. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Nerava and is protected by applicable laws.
10. Limitation of Liability
Nerava shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
11. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
12. Contact Information
For any questions regarding these Terms & Conditions, please contact us at:
infonerava@gmail.com